Frequently Asked Questions
- What types of wax are used to make these candles?
For our blended candles, we combine Soy, Palm and Paraffin waxes in our unique blend. Our beeswax candles are made with a blend of beeswax and coconut oil.
- There is a date on my candle, do they expire?
No, our candles do not expire. The date on our candles is the date it is poured. Candles require a curing period of two weeks to acheive optimal hot throws, dating them allows us to keep track of when each batch is produced.
- How long does shipping take?
Most orders are shipped within 24-48 hours and usually take between 3-7 days to arrive, depending on where you are located. In the event we cannot fulfil your order due to low stock, items will be created as ordered. In such a case, delivery will take approximately 2-3 weeks.
- Is this site secure?
Yes, we use industry-standard security measures to protect your information. In addition, all payments are processed directly through our payment processor (Stripe®) to ensure a safe and conveinient experience for our customers.
- How can I contact you?
If you have any questions or concerns before or after placing an order, send us an email to info@TheHotThrow.com